Refund Policy

Last updated: July 30, 2026

ORIONIX Limited Liability Company — Refund Policy for Telegram Premium Subscriptions and Telegram “Stars”

Scope

This Refund Policy applies exclusively to purchases of Telegram Premium subscriptions and Telegram “Stars” through ORIONIX Limited Liability Company (“ORIONIX”). It governs the terms for cancelling a purchase and receiving a refund solely in relation to this intangible digital service.

A Telegram Premium subscription and Telegram “Stars” are credited to your Telegram account immediately after purchase. This Policy does not apply to any other products or services provided by ORIONIX.

Refund Policy

All Sales Are Final

The purchase of a Telegram Premium subscription and Telegram “Stars” through ORIONIX is final and non-refundable.

Because the subscription is a digital product that is activated and provided immediately after purchase, no refund, exchange, or cancellation is available once the Telegram Premium subscription has been delivered.

Because Telegram “Stars” are an internal digital currency of the Telegram application, and because ORIONIX does not directly control the crediting of Telegram “Stars,” no refund, exchange, or cancellation is available once the relevant payment notification has been delivered to the Telegram messenger and the Telegram “Stars” have been credited.

Due to the immediate provision of the digital service, the right to a so-called “cooling-off period” does not apply. Once the subscription is activated, you receive full access to the digital service and may not withdraw from the purchase and obtain a refund because you changed your mind or did not use the subscription.

In addition, under the Telegram Terms of Service, all payments for Telegram Premium are generally non-refundable, and no compensation is provided for any unused subscription period.

Waiver of the Right to Cancel the Purchase

By completing the purchase of a Telegram Premium subscription and Telegram “Stars,” you expressly acknowledge and agree that provision of the digital service begins immediately after the order is placed, and you consent to such immediate activation or immediate crediting.

Accordingly, to the maximum extent permitted by applicable law, you waive any statutory right to withdraw from the contract or cancel the purchase after the provision of the digital content has begun.

In jurisdictions that provide consumers with a right to withdraw from a contract for digital content (for example, a 14-day withdrawal period established by certain consumer protection laws), you agree that this right expires at the time of purchase as a result of the immediate performance of the service.

This waiver is a generally accepted legal principle applicable to digital content and means that, once you receive access to Telegram Premium features or Telegram “Stars” are credited, the transaction is considered final.

Exceptions

Under normal circumstances, refunds for Telegram Premium subscriptions and Telegram “Stars” are not provided.

Nevertheless, we recognize that exceptional situations may arise. In the circumstances listed below, you may contact our support team and request that your case be reviewed.

Technical Error in Service Delivery

If, due to a technical error or malfunction on our part, the Telegram Premium subscription or Telegram “Stars” were not properly provided or activated (for example, payment was made but Premium features did not become available or Telegram “Stars” were not credited), please notify us immediately.

We will investigate, and if it is confirmed that the service was not provided due to a system error, we will take appropriate action, including:

providing the purchased subscription / crediting the Telegram “Stars”; or
if this is not possible, issuing a refund.

Please note that this exception does not apply where the subscription was successfully provided but general issues later arise with the Telegram application or the user’s device. It applies exclusively where, due to our error, the purchased subscription was not actually provided.

Unauthorized or Fraudulent Purchase

If you believe that a Telegram Premium subscription and Telegram “Stars” were purchased without your consent (for example, due to fraudulent use of your payment method), contact us immediately, preferably within 48 hours of the transaction.

We may request additional information or documents to verify the relevant claim.

Once the unauthorized charge has been confirmed, we will cancel the relevant transaction or issue a refund for the purchase.

As a rule, this is the only circumstance in which a refund or reversal of a charge may be available for a purchase that would otherwise be considered final, consistent with generally accepted fraud-prevention practices.

Except for the circumstances listed above, refunds are not provided for the following reasons:

changing your mind after purchase;
placing an order by accident;
dissatisfaction with the service’s functionality.

Because all benefits of Telegram Premium and Telegram “Stars” are provided immediately after purchase, these reasons do not entitle you to a refund.

Before making a purchase, we recommend reviewing the features of Telegram Premium and Telegram “Stars” and ensuring that the subscription meets your needs.

If you experience difficulties using Premium features, our support team will provide the necessary assistance; however, refunds are not available on grounds that do not fall within the exceptions set out above.

Governing Law

This Refund Policy is governed by the laws of the Republic of Uzbekistan, where ORIONIX is registered and conducts its business.

By making a purchase, you agree that any disputes or claims arising in connection with this Policy or the purchase of a Telegram Premium subscription shall be resolved in accordance with the laws of the Republic of Uzbekistan.

To the maximum extent permitted by law, the courts of the Republic of Uzbekistan shall have jurisdiction to hear such disputes, subject to any mandatory consumer protection laws that may apply in your country of residence.

This governing-law provision is intended to ensure certainty in the applicable legal framework and does not limit any consumer rights that cannot be excluded or restricted by agreement of the parties under mandatory provisions of applicable law.

If you have any questions regarding this Refund Policy or believe that your situation falls within one of the exceptions described above, please contact customer support through the website hello@orionixsolutions.com

We are committed to ensuring that all transactions are carried out fairly and lawfully and will make reasonable efforts to resolve any substantiated requests in accordance with this Policy.